:root{--bg:#f4f5f9;--surface:#fff;--surface-sunken:#fafbfd;--border:#e3e6ee;--border-strong:#d3d7e3;--text:#1a1d29;--text-muted:#667085;--text-faint:#98a2b3;--accent:#4338ca;--accent-hover:#362eb0;--accent-soft:#eef0ff;--accent-soft-text:#4338ca;--amber:#b45309;--amber-soft:#fef3e0;--blue:#1d4ed8;--blue-soft:#e6edff;--violet:#6d28d9;--violet-soft:#f1e9ff;--teal:#0d7a5f;--teal-soft:#e2f6ee;--slate:#475467;--slate-soft:#eef1f5;--red:#b42318;--red-soft:#fef1f1;--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--shadow-sm:0 1px 2px #1018280f;--shadow-md:0 4px 12px #1018280f, 0 1px 2px #1018280a;--font-ui:"Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono:"IBM Plex Mono", "SFMono-Regular", Consolas, monospace}*{box-sizing:border-box}html,body,#root{height:100%}html,body,.main-content,*{scrollbar-width:none;-ms-overflow-style:none}html::-webkit-scrollbar{display:none}body::-webkit-scrollbar{display:none}.main-content::-webkit-scrollbar{display:none}::-webkit-scrollbar{display:none}body{font-family:var(--font-ui);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;margin:0;font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button,input,select,textarea{font-family:inherit;font-size:inherit}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.app-shell{min-height:100vh;display:flex}.sidebar{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;gap:22px;width:232px;padding:20px 14px;display:flex}.sidebar-title{letter-spacing:-.01em;align-items:center;gap:9px;padding:0 8px;font-size:15px;font-weight:650;display:flex}.logo-dot{background:var(--accent);width:9px;height:9px;box-shadow:0 0 0 3px var(--accent-soft);border-radius:3px;flex-shrink:0}.sidebar nav{flex-direction:column;gap:2px;display:flex}.sidebar nav a{border-radius:var(--radius-sm);color:var(--text-muted);align-items:center;gap:9px;padding:9px 10px;font-size:13.5px;font-weight:520;transition:background .12s,color .12s;display:flex}.sidebar nav a:hover{background:var(--surface-sunken);color:var(--text)}.sidebar nav a.active{background:var(--accent-soft);color:var(--accent-soft-text)}.nav-icon{flex-shrink:0;width:16px;height:16px;display:inline-flex}.main-content{flex:1;min-width:0;padding:28px 36px 48px}.page-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px;display:flex}.breadcrumb{color:var(--text-faint);text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px;font-size:12px;font-weight:550}.page-header h1{letter-spacing:-.015em;margin:0;font-size:22px;font-weight:650}.page-subtitle{color:var(--text-muted);margin:4px 0 0;font-size:13.5px}.header-actions{align-items:center;gap:10px;display:flex}.btn-primary{background:var(--accent);color:#fff;border-radius:var(--radius-sm);cursor:pointer;box-shadow:var(--shadow-sm);border:none;padding:9px 16px;font-size:13.5px;font-weight:570;transition:background .12s,transform 50ms}.btn-primary:hover:not(:disabled){background:var(--accent-hover)}.btn-primary:active:not(:disabled){transform:translateY(1px)}.btn-primary:disabled{opacity:.55;cursor:not-allowed}.btn-secondary{background:var(--surface);color:var(--text);border:1px solid var(--border-strong);border-radius:var(--radius-sm);cursor:pointer;padding:8px 15px;font-size:13.5px;font-weight:550;transition:background .12s,border-color .12s}.btn-secondary:hover{background:var(--surface-sunken);border-color:var(--text-faint)}.kpi-row{grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:28px;display:grid}.kpi-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);min-width:0;padding:16px 18px;position:relative;overflow:hidden}.kpi-card:before{content:"";background:var(--bar-color,var(--accent));width:3px;position:absolute;top:0;bottom:0;left:0}.kpi-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.02em;white-space:normal;word-break:break-word;align-items:flex-start;gap:7px;font-size:11px;font-weight:620;line-height:1.35;display:flex}.kpi-dot{background:var(--bar-color,var(--accent));border-radius:50%;flex-shrink:0;width:7px;height:7px;margin-top:3px}.kpi-value{letter-spacing:-.02em;font-variant-numeric:tabular-nums;margin-top:10px;font-size:clamp(22px,2.4vw,30px);font-weight:680}.kpi-total .kpi-value{color:var(--accent)}.dash-grid{grid-template-columns:1.4fr 1fr;gap:18px;display:grid}.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}.panel-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:15px 18px;font-size:13.5px;font-weight:620;display:flex}.panel-header a{color:var(--accent);font-size:12.5px;font-weight:570}.mini-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:11px 18px;font-size:13px;display:flex}.mini-row:last-child{border-bottom:none}.mini-row-title{text-overflow:ellipsis;white-space:nowrap;max-width:70%;color:var(--text);font-weight:520;overflow:hidden}.mini-row-meta{color:var(--text-faint);flex-shrink:0;font-size:12px}.status-breakdown{padding:6px 4px}.status-bar-row{align-items:center;gap:10px;padding:10px 18px;display:flex}.status-bar-label{width:140px;color:var(--text-muted);flex-shrink:0;font-size:12.5px;font-weight:520}.status-bar-track{background:var(--surface-sunken);border-radius:99px;flex:1;height:7px;overflow:hidden}.status-bar-fill{background:var(--fill-color,var(--accent));border-radius:99px;height:100%}.status-bar-count{text-align:right;width:24px;color:var(--text);flex-shrink:0;font-size:12.5px;font-weight:600}.search-bar{flex-shrink:0;width:280px;position:relative}.search-bar input{border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);width:100%;color:var(--text);padding:9px 12px 9px 34px;transition:border-color .12s,box-shadow .12s}.search-bar input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);outline:none}.search-icon{color:var(--text-faint);pointer-events:none;position:absolute;top:50%;left:11px;transform:translateY(-50%)}.toolbar-row{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:16px;display:flex}.result-count{color:var(--text-faint);font-size:12.5px;font-weight:520}.table-wrap{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);scrollbar-width:thin;scrollbar-color:var(--border-strong) transparent;overflow-x:auto}.table-wrap::-webkit-scrollbar{height:7px;display:block}.table-wrap::-webkit-scrollbar-track{background:0 0}.table-wrap::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:99px}.table-wrap::-webkit-scrollbar-thumb:hover{background:var(--text-faint)}.ticket-table{border-collapse:collapse;width:100%;min-width:880px}.ticket-table th{text-align:left;text-transform:uppercase;letter-spacing:.04em;color:var(--text-faint);background:var(--surface-sunken);border-bottom:1px solid var(--border);white-space:nowrap;padding:12px 16px;font-size:11.5px;font-weight:620}.ticket-table td{border-bottom:1px solid var(--border);vertical-align:middle;padding:13px 16px;font-size:13.5px}.ticket-table tbody tr:last-child td{border-bottom:none}.ticket-table tbody tr:hover{background:var(--surface-sunken)}.req-type-cell{color:var(--text-muted);align-items:center;gap:7px;font-size:12.5px;display:flex}.ticket-key{font-family:var(--font-mono);color:var(--accent);letter-spacing:-.01em;font-size:12.5px;font-weight:620}.ticket-summary{color:var(--text);text-overflow:ellipsis;white-space:nowrap;max-width:340px;font-weight:540;display:block;overflow:hidden}.avatar{background:var(--accent-soft);width:22px;height:22px;color:var(--accent-soft-text);vertical-align:middle;border-radius:50%;justify-content:center;align-items:center;margin-right:7px;font-size:10px;font-weight:650;display:inline-flex}.avatar-unassigned{background:var(--slate-soft);color:var(--slate)}.status-pill,.status-pill-large{cursor:pointer;appearance:none;background-position:right 8px center;background-repeat:no-repeat;border:none;border-radius:99px;padding:6px 24px 6px 10px;font-size:12px;font-weight:610}.status-pill-large{padding:9px 30px 9px 14px;font-size:13px}.status-waiting-support{background:var(--amber-soft);color:var(--amber)}.status-waiting-customer{background:var(--blue-soft);color:var(--blue)}.status-assigned{background:var(--violet-soft);color:var(--violet)}.status-resolved{background:var(--teal-soft);color:var(--teal)}.status-closed{background:var(--slate-soft);color:var(--slate)}.empty-state{text-align:center;color:var(--text-muted);padding:56px 24px;font-size:13.5px}.error-banner{background:var(--red-soft);color:var(--red);border-radius:var(--radius-sm);border:1px solid #f6cbc6;margin-bottom:16px;padding:11px 16px;font-size:13px;font-weight:520}.ticket-detail{max-width:860px}.back-link{color:var(--text-muted);margin-bottom:16px;font-size:12.5px;font-weight:550;display:inline-block}.back-link:hover{color:var(--accent)}.ticket-detail-header{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:22px;padding:20px 22px;display:flex}.ticket-detail-header h1{letter-spacing:-.01em;margin:2px 0 8px;font-size:19px;font-weight:640}.reporter-line{color:var(--text-muted);font-size:13px}.thread{flex-direction:column;gap:12px;margin-bottom:22px;display:flex}.comment{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:14px 16px}.comment-inbound{border-left:3px solid var(--blue)}.comment-outbound{border-left:3px solid var(--accent)}.comment-internal{border-left:3px solid var(--amber);background:var(--amber-soft)}.comment-meta{align-items:center;gap:9px;margin-bottom:7px;font-size:12px;display:flex}.comment-dir-tag{color:var(--text-faint);font-weight:520}.comment-date{color:var(--text-faint);margin-left:auto}.comment-body{white-space:pre-wrap;font-size:13.5px;line-height:1.55}.reply-box{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);padding:18px 20px}.reply-box h3{margin:0 0 12px;font-size:14px;font-weight:620}.author-input{border:1px solid var(--border-strong);border-radius:var(--radius-sm);width:220px;margin-bottom:10px;padding:8px 11px;display:block}.reply-box textarea{border:1px solid var(--border-strong);border-radius:var(--radius-sm);resize:vertical;width:100%;margin-bottom:12px;padding:10px 12px}.reply-box textarea:focus,.author-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);outline:none}.reply-actions{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.checkbox-label{color:var(--text-muted);align-items:center;gap:7px;font-size:13px;display:flex}@media (width<=1100px){.kpi-row{grid-template-columns:repeat(3,1fr);gap:10px}.kpi-card{padding:12px}.dash-grid{grid-template-columns:1fr}}@media (width<=780px){.app-shell{flex-direction:column}.sidebar{flex-direction:row;align-items:center;width:100%}.kpi-row{grid-template-columns:repeat(2,1fr)}.kpi-value{font-size:22px}}